Privacy Policy

Introduction

SproutOnline (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz
.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. Any changes will apply from the date the revised policy is published. This policy was last updated on 22/01/2026.

Who we collect personal information from

We collect personal information about you from:

  • You, when you provide that personal information to us, including via the website and any related service, through registration or subscription processes, through contact with us (such as email or phone), or when you buy or use our services.
  • Third parties where you have authorised this or where the information is publicly available.

Where possible, we will collect personal information directly from you.

How we use your personal information

We may use your personal information to:

  • Verify your identity
  • Provide services and products to you
  • Market our services and products, including contacting you electronically (for example, by email)
  • Improve the services and products we provide
  • Undertake credit checks (if necessary)
  • Bill you and collect money owed, including processing payments
  • Respond to communications, including complaints
  • Conduct research and statistical analysis (on an anonymised basis)
  • Protect or enforce our legal rights and interests
  • Any other purpose authorised by you or the Act

Disclosing your personal information

We may disclose your personal information to:

  • Another company within our group
  • Businesses that support our services, including hosting providers or IT service providers
  • Credit reference agencies for credit checks
  • Third parties for anonymised statistical purposes
  • Regulatory authorities or other parties authorised by law
  • Any other person authorised by you

We may also transfer your information as part of a business sale, merger, restructuring, or acquisition.

Protecting your personal information

We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse.

Accessing and correcting your personal information

You have the right to access your readily retrievable personal information and request corrections, subject to the grounds for refusal set out in the Act.

Before providing access or making corrections, we may require proof of identity.

If we do not make a requested correction, we will take reasonable steps to note your request on the relevant personal information.

We may charge reasonable costs for providing copies of personal information or making corrections.

Internet use

While we take reasonable steps to maintain secure internet connections, providing personal information online is done at your own risk.

If you post personal information in any public area of the website, you acknowledge that it may be publicly accessible.

If you follow links to third-party websites, those sites have their own privacy policies. We recommend reviewing them before providing personal information.

We use cookies to monitor website usage. You can disable cookies via your browser settings, but this may limit website functionality.

Contacting Us

If you have any questions about this Privacy Policy or would like further information, please contact us during business hours, Monday to Friday.

SproutOnline

Email: [email protected]

Phone: +64 21 369 032